If you’re not 100% satisfied with the items you received, we gladly accept returns within 7 days from delivery.
If you receive a malformed product please contact with us first. If defect ocurs in shipping, we will replace it with new one without any charge.
Customized items can not be returned.
- We gladly accept returns and cancellations.
- Contact us within: 7 days of delivery.
- Ship items back within: 14 days of delivery.
- Request order cancellation within: 24 hours of purchase.
Conditions of return
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Refunded products must not have been washed or damaged and in their original condition.
- Shipping will have to be paid for by the customer to return goods.
Important notes and additional information
- If you wish to return goods within the standard, 7-days period without giving a specific reason, then please be aware that the goods in question have to be in their original conditions, unused and undamaged.
- Products have to be packaged properly in order to avoid any possible damage during the shipment, preferably in their original packaging too.
- Please note that we do not accept any packages send to us as a Cash-on-Delivery and these will be send back to you on your cost.
- Your request will be thoroughly reviewed by us 3 working days after which you’ll be informed of its eventual approval.
- If you wish to exchange an item please note that the standard procedure is to return the goods in your possession back to us and place new order.
- When returning goods, you shall be reimbursed the amount within 14 days from the day our staff receives the returned products.
- Refunds will be paid within 14 days.
